Closure, FAQ

COVID-19 further info

As a family business we took the decision to fully close our doors at 5pm on Friday 20th March, following the request by the government. We did this as we felt it was the right thing to do to protect our team and of course all our customers.

As there is no current planned date for our return, here’s a bit more info on what would happen in the event we are still closed for when your party or school is booked. Obviously we hope we will be back by then, but wanted to put your mind at rest.

PARTIES>>

If we are still closed then we will look to either rearrange for this year, or we will honour the £25 deposit until 2021 so you can use it against next years’ party. We will try to keep the same day / time as you currently have booked, where we can. Any parties rearranging (or holding until next year) will also get a complimentary free play voucher.

If you don’t want to postpone or keep the date for next year, the £25 can be exchanged for a gift voucher (valid until December 2021). Please note : this option would only be in the event that we had not reopened.

SCHOOLS>>

No need to contact us, as we understand you won’t be visiting. Hopefully we’ll see you all again soon.

CONTACT>> As our team are now not on site, any messages or emails will be picked up sporadically, so please bear with us whilst we concentrate on protecting and home-schooling our own family. We will be in touch as soon as we can. Please follow our social media pages for the latest information.

Thanks for your continued support of our business, it really does mean the world to us.

In the meantime keep safe,

Alison

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