FAQ

C O V I D Update

As continue to trade through the these tricky times, here’s a breakdown of our new normal

£3.50 entry per person, includes >>
✅ entry to the open farm, cafe & shop
✅ complimentary hot drink or ice cream
✅ limited numbers on site so everyone can use the cafe if they wish
❌ does not include entry to the playbarn
ℹ under 2s are free

Parking: FREE all year round

C O V I D Update

As we reopen following lockdown, there will now be a £3.50 per person charge to enter our farm. This ticket also includes a free hot drink or ice cream (T&Cs apply). Full details can be found here >>

We are committed to keeping you and our team safe, so we are limiting the number of groups we have on site and also making sure we follow our duty to track and trace all visitors to the farm.

Please note: we work incredibly hard to protect the small entry ticket to the open farm, and remind customers that only food and drink bought on site is consumed on site. This includes the car-park, animal paddocks and outside play area, and all year round. We will politely ask anyone with their own food and drink to put it away. This policy is in place all year round.

Parking: FREE all year round

C O V I D Update

We are now open Thursday through to Tuesday (closed all day Wednesday). The open farm is running 3 bookable, 2 hour time slots throughout the day to make sure we can safely manage numbers on site – this is to protect you and our team. Click on the logo below to book your visit >>

The softplay will be running 4 x 90 minute exclusive sessions, please click on the logo below for full details >>

We will also be CLOSED on Christmas Day, Boxing Day, 27th December and New Years Day.

The Playbarn is BACK from Monday 24th August! But it’s going to look a bit different….

We have been working hard to work out how best to reopen the softplay, following the strict guidelines and keeping you and our team safe. As you can imagine it’s been a big challenge figuring out how to deliver this. Anyone that has been before will know that our softplay is relatively small compared to other softplays, and although this has always been great for you to be able to keep an eye on your little ones playing, this has presented us with a conundrum over how we can successfully trade with the tight limits on numbers and expectations on our team.

So what will our new normal look like?

To give you the best experience and meet the guidelines, we have decided to run 4 x 90 minute EXCLUSIVE sessions throughout the day. Yes that’s right, you can book the playbarn exclusively for your household.

9am – 10.30am

11am – 12.30pm

1pm – 2.30pm

3pm – 4.30pm

We will be closed in-between each session for cleaning, and we will also be “fogging” the system every night to make sure it is as clean and safe as we can make it. We have always prided ourselves on the standards of cleanliness in our system (and across our farm) and we hope that this will give you confidence to return.

The balls from the ball pit have been removed, but all the other elements remain in place.

Price per session :

£50 (weekends and school holidays)

£35 (mid-week, term time only)

What’s included : exclusive use of the softplay and cafe area, plus every adult will each receive a complimentary hot drink and there will be juice for the children. You can also visit the farm after your session has ended for 30 minutes.

Food and drink : A dedicated member of our team will look after you throughout your session. Food is served until 3.30pm with cakes and drinks available all day. Please remember that we are currently serving a reduced menu as we get used to this new way of working. A polite reminder that picnics are not allowed anywhere on site.

How to book : to book your exclusive session, please give us a call on 01524 791200 (option 2) between the hours of 9.30am and 4.30pm. Payment is required at the time of booking.

We will only be taking bookings for 7 days in advance, as we believe the guidance may change so we want to be able to react quickly.

The open farm, shop and cafe : the new normal will continue on the open farm, please click here for more info. Visitors will not be able to access the playbarn as part of this offer.

The nitty gritty

• In each session a maximum of only 2 households will be allowed in at once. This can include a support bubble if they form part of your household. This is a really important part of the requirements, please don’t ask us to allow additional households as we just can’t at this moment in time.
• Bookings are non-refundable and non-transferable.
• Entry is for the number of people specified at the time of booking, any additional people will not be permitted entry.
• Please do NOT visit our site if you or anyone in your household (or bubble) is displaying any signs of COVID19 – including a temperature, a new continuous cough and a loss of taste or smell, OR if you have been asked to self-isolate, OR if you are waiting for a coronavirus test result. Please follow the governments self-isolation guidance.
• You must still practice social distancing between each household whilst in the building. A useful guide when playing is to stay 2 soft play floor pads apart.
• Normal softplay rules apply during your visit, all visitors play at their own risk. You are responsible for your children / household whilst on site.
• Everyone must use the hand sanitiser provided every time you enter the play frame.
• From 8^th August 2020 it is now mandatory for visitors to indoor settings to wear face coverings. This includes when you enter and move around the playbarn building, except when eating, drinking or playing in the soft play frame. Children under the age of 11 and those who have health, age, equality or disability reasons may be exempt.
• Contactless payment is encouraged where possible please.

Your data >>>

In-line with government guidance we are required to keep the lead parties contact details to support track and trace. This data will be held for 21 days then destroyed. It will not be used for any marketing activity or sold onto 3rd parties. It is the lead bookers responsibility to provide accurate information and notify all accompanying guests if they are told to self-isolate. A full privacy policy can be found on our website.

As a family run business we work hard to protect the small entry fee to our open farm and offer free parking, so whilst you are with us we ask that only food and drink purchased on our premises is consumed here (this includes the car park).

We are more than happy to heat baby food, please ask one of the team during your visit.

No, our car parking is free. There are 5 disabled spaces at the Shop entrance. Please park considerately.

No, we are not looking for anyone to join our team at the moment. You can still send in your CV to [email protected], and we’ll keep it on file for 6 months to be considered for any future vacancies.

Watch our social media pages and website for details of any openings.

Yes, please contact us before your visit or ask us when you want to order. We will do our best to meet your requirements if possible. Please speak to one of the team if you have any allergies before you order.

Yes, it is proved that visiting a farm attraction can be a fun and educational day out for all the family. There is lots of information on our SAFETY page on how to keep safe whilst visiting a farm.

No, hand gels are not enough, you must use the running water facilities before eating, touching your face or leaving the farm.

There is no age limit, but a height limit. The maximum height is 144cm.

Children remain the responsibility of the parent or guardian whilst at play at all times on the farm. If you feel a child is behaving inappropriately, or putting others at risk through their play then please speak to a member of our team and we will do our best to support both parties.

Small dogs are allowed to visit our farm provided they are on a lead at all times, and do not come into contact with any of our animals. Dogs are welcome in our outside seating area (where you can order from the Cafe), but are not allowed in any of our buildings (including the calf shed) and must remain outside at all times. The only exception being guide dogs.

Smoking is permitted in the car park only. Smoking is not permitted in the calf shed, outside play area or in the inner courtyard.

Please make sure you use the bins provided when getting rid of butts / rubbish. Litter can endanger our animals – please behave responsibly.

The ground level of the Playbarn is designed especially for 0-3years.

C O V I D Update : Please be aware that we are not currently allowed to host any gatherings or parties on site. As and when things change we will update our social media platforms and website.

Please follow the latest government guidance for more details.

THE OLD NORMAL (hopefully we’ll be back to this soon)

Please let us know if you are organising a group visit, we are happy to reserve tables where possible**. Please remember that we don’t allow customers to bring their own food or drink onto the farm, this includes Birthday cake at a non-Old Holly party. We are happy to provide one of our own Home-made Birthday cakes, please contact us to discuss further.

** During December there will be a no reservation policy in place and tables will be on a first come first served basis.

Yes, we can offer a tailor-made team building event for your company.

Please contact us via email at [email protected] or call us on 01524 791200 (option 2) and ask for Carolyn or Alison

We don’t currently hire or loan out any of our animals, as they are all here for everyone visiting our farm – this includes the Reindeer.

We have a duty to manage any data that we collect during our relationship, whether that be through your use of our website, booking a party or making contact with us. We do not pass your details onto any third party.

PRIVACY POLICY

COOKIE POLICY

C O V I D Update : Please be aware that we are not currently allowed to host any gatherings or parties on site. As and when things change we will update our social media platforms and website.

Please follow the latest government guidance for more details.

THE OLD NORMAL (hopefully we’ll be back to this soon)

We have a minimum booking of 10 and a maximum of 30 at a day-time party (start time 9.30am, 11am, 1pm or 3pm).

We have a minimum booking of 10 and a maximum of 38 at a sole use party (5pm).

For parties smaller or larger than this, please give us a call to discuss.

Any additional guests not invited to the party can have a play for a reduced rate of £3.50. They are welcome to come through to the Party room for the food, but there will only be places set for the party children.

Under 1’s are free and therefore can come along to the party free of charge. Please be aware that they will not form part of the party numbers, and therefore will not have food provided for them.

We are happy to discuss any requirements you may have, please contact us if you would like to organise food for the adults.

Yes.

Yes, please let us know as soon as possible of any allergies or special requests that your child or one of the party guests may have.

C O V I D Update : Please be aware that we are not currently allowed to host any gatherings or parties on site. As and when things change we will update our social media platforms and website.

Please follow the latest government guidance for more details.

THE OLD NORMAL (hopefully we’ll be back to this soon)

Please let us know if you are organising a group visit, we are happy to reserve tables where appropriate. Please remember that we don’t allow customers to bring their own food or drink onto the farm, this includes Birthday cake at a non-Old Holly party. We are happy to provide one of our own Home-made Birthday cakes, please contact us for more information or to order your cake.