FAQ

THE MOST FREQUENT QUESTIONS ABOUT OLD HOLLY FARM

Questions about visiting the farm

What does the new normal look like at Old Holly Farm?

C O V I D Update

As continue to trade through the these tricky times, here’s a breakdown of our new normal from 2nd December 2020

What will be OPEN?
✅ Open farm, including Reindeer
✅ Farm gift shop
✅ Toilets
What will be CLOSED?
❌ Softplay
❌ Courtyard Cafe
❌ Dairy viewing gallery
➡️ Tickets are £2.50 per person. Under 2s are free. You must book in advance, you can do that here >> rb.gy/kbyrky
Entry also includes a complimentary takeaway hot chocolate or ice cream. Plus we have a Christmas challenge for you to solve whilst you’re here.
Parking: FREE all year round
⏰ Sessions start every 15 mins, with limited numbers in each timeslot. You must leave after an hour to help us manage numbers on site.
TIER 3️⃣ : We are in tier 3 so you must only visit our farm with your own household or support bubble. The Rule of 6 does not apply when visiting our farm.
ℹ Please remember we are an working farm so you must wash your hands after touching any of our animals and before you go home.
🌟 This is once again totally new for us so please bear with us as we get used to another new way of working. Days will only be released 5 days in advance so we can react to any changes or tweak our offer.
Thank you for your continued support ❤

Is there an entrance fee to the farm?

C O V I D Update

As we reopen following lockdown, there will now be a charge to enter our farm. This ticket also include a free hot drink or ice cream (T&Cs apply). Full details can be found here >>

We are committed to keeping you and our team safe, so we are limiting the number of groups we have on site and also making sure we follow our duty to track and trace all visitors to the farm.

Please note: we work incredibly hard to protect the small entry ticket to the open farm, and remind customers that only food and drink bought on site is consumed on site. This includes the car-park, animal paddocks and outside play area, and all year round. We will politely ask anyone with their own food and drink to put it away. This policy is in place all year round.

Parking: FREE all year round

What are your opening hours?

C O V I D Update

We will be reopening from Wednesday 2nd December 2020 and are releasing dates 5 days in advance so we can react to changes and demand. Click on the logo below to book your visit >>

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We will also be CLOSED on Christmas Day, Boxing Day, 27th, 28th December and New Years Day.

 

Is the playbarn open?

As part of Tier 3 restrictions the Softplay remains CLOSED.

Can we bring a picnic to the farm?

As a family run business we work hard to protect the small entry fee to our open farm and offer free parking, so whilst you are with us we ask that only food and drink purchased on our premises is consumed here (this includes the car park).

We are more than happy to heat baby food, please ask one of the team during your visit.

Do we have to pay for parking?

No, our car parking is free. There are 5 disabled spaces at the Shop entrance. Please park considerately.

Are dogs allowed on the farm?

Small dogs are allowed to visit our farm provided they are on a lead at all times, and do not come into contact with any of our animals. Dogs are welcome in our outside seating area (where you can order from the Cafe), but are not allowed in any of our buildings (including the calf shed) and must remain outside at all times. The only exception being guide dogs.

Are there any vacancies?

No, we are not looking for anyone to join our team at the moment. You can still send in your CV to [email protected], and we’ll keep it on file for 6 months to be considered for any future vacancies.

Watch our social media pages and website for details of any openings.

Can you cater for special dietary requirements?

Yes, please contact us before your visit or ask us when you want to order. We will do our best to meet your requirements if possible. Please speak to one of the team if you have any allergies before you order.

Is it safe to visit a farm?

Yes, it is proved that visiting a farm attraction can be a fun and educational day out for all the family. There is lots of information on our SAFETY page on how to keep safe whilst visiting a farm.

I've got hand gels, are they enough to keep my family safe?

No, hand gels are not enough, you must use the running water facilities before eating, touching your face or leaving the farm.

Is there an age limit for the Playbarn?

There is no age limit, but a height limit. The maximum height is 144cm.

Is the Playbarn supervised by the Old Holly staff?

Children remain the responsibility of the parent or guardian whilst at play at all times on the farm. If you feel a child is behaving inappropriately, or putting others at risk through their play then please speak to a member of our team and we will do our best to support both parties.

Is smoking permitted on the farm?

Smoking is permitted in the car park only. Smoking is not permitted in the calf shed, outside play area or in the inner courtyard.

Please make sure you use the bins provided when getting rid of butts / rubbish. Litter can endanger our animals – please behave responsibly.

Is the Playbarn suitable for babies?

The ground level of the Playbarn is designed especially for 0-3years.

We are having a get together and want to visit the farm, but don't want a Old Holly Party, is this possible?

C O V I D Update : Please be aware that we are not currently allowed to host any gatherings or parties on site. As and when things change we will update our social media platforms and website.

Please follow the latest government guidance for more details.

THE OLD NORMAL (hopefully we’ll be back to this soon)

Please let us know if you are organising a group visit, we are happy to reserve tables where possible**. Please remember that we don’t allow customers to bring their own food or drink onto the farm, this includes Birthday cake at a non-Old Holly party. We are happy to provide one of our own Home-made Birthday cakes, please contact us to discuss further.

** During December there will be a no reservation policy in place and tables will be on a first come first served basis.

I'm looking for somewhere different for our companies team building event, can you help?

Yes, we can offer a tailor-made team building event for your company.

Please contact us via email at [email protected] or call us on 01524 791200 (option 2) and ask for Carolyn or Alison

Do you hire out any of your animals for events or special occassions?

We don’t currently hire or loan out any of our animals, as they are all here for everyone visiting our farm – this includes the Reindeer.

How does Old Holly Farm deal with my data?

We have a duty to manage any data that we collect during our relationship, whether that be through your use of our website, booking a party or making contact with us. We do not pass your details onto any third party.

PRIVACY POLICY

COOKIE POLICY

Questions about parties

Is there a minimum and maximum number of children allowed at parties?

C O V I D Update : Please be aware that we are not currently allowed to host any gatherings or parties on site. As and when things change we will update our social media platforms and website.

Please follow the latest government guidance for more details.

THE OLD NORMAL (hopefully we’ll be back to this soon)

We have a minimum booking of 10 and a maximum of 30 at a day-time party (start time 9.30am, 11am, 1pm or 3pm).

We have a minimum booking of 10 and a maximum of 38 at a sole use party (5pm).

For parties smaller or larger than this, please give us a call to discuss.

What if a party guest brings a sibling along, but they are not invited to the party?

Any additional guests not invited to the party can have a play for a reduced rate of £3.50. They are welcome to come through to the Party room for the food, but there will only be places set for the party children.

What about babies?

Under 1’s are free and therefore can come along to the party free of charge. Please be aware that they will not form part of the party numbers, and therefore will not have food provided for them.

Can we provide adult food?

We are happy to discuss any requirements you may have, please contact us if you would like to organise food for the adults.

Can we bring our own cake and party bags to the Old Holly party?

Yes.

Can you cater for special diet requests?

Yes, please let us know as soon as possible of any allergies or special requests that your child or one of the party guests may have.

We are having a get together and want to visit the farm, but don't want a Old Holly Party, is this possible?

C O V I D Update : Please be aware that we are not currently allowed to host any gatherings or parties on site. As and when things change we will update our social media platforms and website.

Please follow the latest government guidance for more details.

THE OLD NORMAL (hopefully we’ll be back to this soon)

Please let us know if you are organising a group visit, we are happy to reserve tables where appropriate. Please remember that we don’t allow customers to bring their own food or drink onto the farm, this includes Birthday cake at a non-Old Holly party. We are happy to provide one of our own Home-made Birthday cakes, please contact us for more information or to order your cake.

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