FAQ

January – November: Entry to the open farm is FREE. 

December: During the Reindeers stay at our farm, there will be an entrance charge per person to our open farm. Customers are asked to pay in the Farm Shop, where they can also purchase their playbarn entry (playbarn prices remain unchanged).

Please note: we work incredibly hard to protect the free entry to the open farm, and remind customers that only food and drink bought on site is consumed on site. This includes the car-park, animal paddocks and outside play area, and all year round. We will politely ask anyone with their own food and drink to put it away. This policy is in place all year round.

Parking: FREE all year round

We are open 7 days a week from 9am – 5pm, throughout the year. This includes all the Bank Holidays and Easter weekend. 

These dates are the only days during the year where there is a variation :

Christmas Eve : 8am – 3pm

Christmas Day : CLOSED

Boxing Day : CLOSED

27th December : CLOSED

New Years Eve : 9am – 4pm

New Years Day : CLOSED

As a family run business we work hard to protect the free entry to our open farm and offer free parking, so whilst you are with us we ask that only food and drink purchased on our premises is consumed here (this includes the car park).

We are more than happy to heat baby food, please ask one of the team during your visit.

No, our car parking is free. There are 5 disabled spaces at the Shop entrance. Please park considerately.

No, we are not looking for anyone to join our team at the moment. You can still send in your CV to [email protected], and we’ll keep it on file for 6 months to be considered for any future vacancies.

Watch our social media pages and website for details of any openings.

Yes, please contact us before your visit or ask us when you want to order. We will do our best to meet your requirements if possible. Please speak to one of the team if you have any allergies before you order.

Yes, it is proved that visiting a farm attraction can be a fun and educational day out for all the family. There is lots of information on our SAFETY page on how to keep safe whilst visiting a farm.

No, hand gels are not enough, you must use the running water facilities before eating, touching your face or leaving the farm.

There is no age limit, but a height limit. The maximum height is 144cm.

Children remain the responsibility of the parent or guardian whilst at play at all times on the farm. If you feel a child is behaving inappropriately, or putting others at risk through their play then please speak to a member of our team and we will do our best to support both parties.

Small dogs are allowed to visit our farm provided they are on a lead at all times, and do not come into contact with any of our animals. Dogs are welcome in our outside seating area (where you can order from the Cafe), but are not allowed in any of our buildings (including the calf shed) and must remain outside at all times. The only exception being guide dogs.

Smoking is permitted in the car park only. Smoking is not permitted in the calf shed, outside play area or in the inner courtyard.

Please make sure you use the bins provided when getting rid of butts / rubbish. Litter can endanger our animals – please behave responsibly.

The ground level of the Playbarn is designed especially for 0-3years.

Please let us know if you are organising a group visit, we are happy to reserve tables where possible**. Please remember that we don’t allow customers to bring their own food or drink onto the farm, this includes Birthday cake at a non-Old Holly party. We are happy to provide one of our own Home-made Birthday cakes, please contact us to discuss further.

** During December there will be a no reservation policy in place and tables will be on a first come first served basis.

Yes, we can offer a tailor-made team building event for your company.

Please contact us via email at [email protected] or call us on 01524 791200 (option 2) and ask for Carolyn or Alison

We don’t currently hire or loan out any of our animals, as they are all here for everyone visiting our farm – this includes the Reindeer.

We have a duty to manage any data that we collect during our relationship, whether that be through your use of our website, booking a party or making contact with us. We do not pass your details onto any third party.

PRIVACY POLICY

COOKIE POLICY

We have a minimum booking of 10 and a maximum of 36.

Any additional guests not invited to the party can have a play for a reduced rate of £3.50. They are welcome to come through to the Party room for the food, but there will only be places set for the party children.

Under 1’s are free and therefore can come along to the party free of charge. Please be aware that they will not form part of the party numbers, and therefore will not have food provided for them.

We are happy to discuss any requirements you may have, please contact us if you would like to organise food for the adults.

Yes.

Yes, please let us know as soon as possible of any allergies or special requests that your child or one of the party guests may have.

Please let us know if you are organising a group visit, we are happy to reserve tables where appropriate. Please remember that we don’t allow customers to bring their own food or drink onto the farm, this includes Birthday cake at a non-Old Holly party. We are happy to provide one of our own Home-made Birthday cakes, please contact us for more information or to order your cake.